Terms & Conditions

Welcome to BK Boathouse. By accessing or purchasing from our website (www.bkboathouse.com), you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

BK Boathouse is proudly Australian-owned and designed. We specialise in oversized, 100% cotton beach towels crafted to combine elegance, comfort, and practicality.

2. Use of Our Website

  • You must be at least 18 years old (or have parental/guardian consent) to make purchases from our store.
  • You agree not to misuse our website, interfere with its security, or use it for unlawful purposes.
  • All content, including images, text, logos, and product descriptions, is the property of BK Boathouse and may not be copied or reproduced without permission.

3. Product Information

  • We make every effort to display our products accurately, including colours, textures, and dimensions.
  • Slight variations in colour or finish may occur due to screen settings or natural production differences.
  • All towels are oversized (180cm) and crafted from 100% cotton with a 500 GSM weight for softness and durability.

4. Orders & Payment

  • Orders are subject to availability and confirmation of payment.
  • We accept payments via major credit/debit cards and secure online payment platforms as shown at checkout.
  • Prices are listed in AUD and include GST where applicable.

5. Shipping & Delivery

  • We ship within Australia and internationally (where available).
  • Shipping costs and delivery times will be calculated at checkout.
  • Once your order has been dispatched, BK Boathouse is not responsible for delays caused by couriers, customs, or unforeseen events.

6. Returns & Exchanges

  • We want you to love your purchase. If you are not satisfied, you may request a return or exchange within 14 days of receiving your order.
  • Items must be unused, unwashed, and in original packaging.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • Refunds will be processed back to your original payment method once the item is received and inspected.

7. Faulty or Damaged Items

  • If your towel arrives damaged or faulty, please contact us within 7 days of delivery with photos.
  • We will arrange a replacement or full refund at no additional cost.

8. Intellectual Property

All designs, branding, logos, photography, and content remain the intellectual property of BK Boathouse. Use without permission is strictly prohibited.

9. Limitation of Liability

  • BK Boathouse is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our maximum liability is limited to the value of the product purchased.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your details with third parties, except as necessary to fulfil your order.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of the website indicates acceptance of changes.

12. Contact Us

For questions about these Terms & Conditions, or for help with your order, please contact us.